Testimonials


Our name might be a little strange, but our dedication to taking care of our clients is extremely unusual. Below you will find comments that we have received from some of the clients we have been privileged to take care of. Our thanks go out to all of them in appreciation for helping our business grow over the past six years.

 

Hi Dave,

I think your team and especially Nick are fantastic. I appreciate your honesty.

Walmart Supplier

Dave,

Thanks for an excellent job. I already recommended your service to one of my colleagues.

Walmart Supplier

My special thanks to everyone at Parachuting Penguins for all of your hard work on my behalf and our entire team for the Walmart presentation boards.....they looked great!

Walmart / Sam's Club Supplier

The buyer needs the package delivered to the Walmart Home Office by 8am on Friday morning. Thank you very much -- the Penguins are great -- you are awesome to work with.

Walmart Supplier

Hi Dave,
Thanks for your email. We too value our partnership with Parachuting Penguins and I want to assure you that it was never in jeopardy. Every single member of your team has always done an outstanding job. I was simply frustrated that we had this same ongoing problem for a number of months and didn't seem to be moving toward a resolution. I appreciate your efforts on our behalf in getting it all squared away. It's good to know it's all been taken care of. I want to thank you for all that you do!

Walmart Supplier
This was in response an issue that we had with a credit card that was on file. It was our oversight that we had not updated the card. The matter has been resolved and hasn't been a problem since.

Great Dave, thanks! I'm not actually coming to Bentonville; my boss will be there.

Thanks so much for the personalized service already!

Admin for a Walmart Supplier

Again, really appreciate your attention. We will certainly be telling people how helpful your company is- Thank you again.

Sam's Club Supplier

Hi Dave,

I accidently put 2 packages down for this, but it will only be 1. I do not have the tracking number of the package as of right now but I will email it to you as soon as I get it!! Thanks so much!!!! This is the greatest service ever!!

Walmart Supplier

Thanks Dave - I can always count on you! By the way, I'm in China, so it is afternoon here - what's your excuse - insomnia? [referring to us handling her concerns after midnight CT]

Sam's Club Supplier

Thank you so much for your help!!!As always, the extra effort is much appreciated. I know I have told a number of people both at WM and suppliers of all you have done for me. I will be down there on Wednesday and will stop in. Might have some more printouts. Thanks!!!!!

Sam's Club Supplier

I just wanted to thank you for your efforts last Thursday. Your patience was very much appreciated. Everything was in great condition and the meeting with Sam's Club went well. Please know how much I appreciate what you did.

Walmart Supplier

You and Dave are amazing with your CS!!!!! I truly feel like you are looking out for me down there. I appreciate it!

Sam's Club Supplier

Hi David,

It was great speaking with you the other day. I was impressed with your service

Walmart Supplier

Hi Dave:

I wanted to thank both you and your team for the tremendous customer service you provided during my stay this week. As always, you just go above and beyond the normal expectations. I know I can always count on your team! Your support means a lot to me.

Sam's Club Supplier

In the future, we will use the online notification as we are doing w the presentations...so much easier!! Thanks for your e mail.

Sam's Club Supplier

Hey Dave,

Thanks for sending this personal note. I've never been more impressed with the level of customer service you guys provide. It's so refreshing to see that. I'm so used to companies being impersonal like ____ that I really do see the value in what you do. Thank you for being so gracious!! Blessings to you and your business!

Walmart Supplier

Thank you Dave. You have a great team! Keep up the great job!

Walmart Supplier

Perfect, thank you Dave for the care you and your team take in handling the submission of our business plans - as always you are our trusted resource!

Business Department at JBU

I can't thank you and Francisco enough for the high level of support and professionalism. Not just with this issue but every day. You have most certainly taken care of our business. I can't imagine who we would rely on if your company (and Francisco especially) were not there for us.

Walmart Supplier

Dave,

I wanted to drop you a note and let you know I appreciate the help you gave me last Wednesday. You have a great business going and I wish you the best of luck in the future. The next time I'm in Bentonville I will be sure to use your resources. Thanks again!

Walmart Supplier

Thanks over and over for getting this done and the pricing was much better!

Don

Walmart Supplier

I am so grateful for all of your help - this is fantastic and you are terrific.

Walmart Supplier

Hi Dave:

Yesterday was my first time working with your company and well-you guys made me look like a hero. I know our print job was small but I am bragging to everyone about you. Thank you for such great service.

Walmart Supplier

Dear Dave,

What a very kind email, thank you so much. Your team turned around our request and materials very quickly and we are so grateful. We would like to offer our particular thanks to the wonderful Mary Bowman, who was very, very patient with us all!! Many thanks to you and if I'm ever in AR I'll stop by to say hello (although I understand 75% of the counties are dry so its unlikely I'd stay long - I hope Benton county isn't one of them!!)

Walmart Supplier

I just wanted to thank you for your quick turnaround on all of our printed materials for our meeting that we had this morning. Wendy and I couldn't have pulled it off without your team. With your help, we received great feedback and many "thank yous". I'm sure we will be reaching out to you again soon.

Walmart Supplier


You are professional, available, pleasant and flexible. What more could I possibly be looking for? Thanks for the extremely quick response. The meeting went well and with your assistance, we made a GREAT first impression.

Walmart Supplier

Thanks Francisco - I appreciate your always can do attitude!!

Sam's Club Supplier

Paula -

I wanted to send a huge thank you from Completely Fresh Foods to your company - we were very happy with your service, actually we were amazed at the quality of the people and printing. You arranged logistics for our packages, printed and cut mockups and every one of your employees was super courteous and had great suggestions to save time and money. You have a long term customer and thank you from Tony and Chef Danny - we look forward to seeing you again soon!

Sam's Club Supplier

Hi Dave,

Your team has been doing a fantastic job, and I couldn't ask for more.

Sam's Club Supplier

Dear Dave,

I wanted to take this time to let you know how much I really appreciate (LOVE) your complete staff. Great big hugs to Francisco for all of his up front communications and understanding what the budget was. With company's budgets very tight now a days, some items are being paid by the employees themselves.... Francisco understood and made my order happen! Francisco educated me and assisted me with my final product and price. From start to finish this was an amazing experience. Barbara was also wonderful in getting additional information on future projects! And even walk me and my product out to the car! Now that is customer service! I know that you hear all of the bad... but I wanted you to hear about the GOOD... ok GREAT customer service that I received. This small order will be seen by 18,000 women, my corporate office of 1,000 employees, and every time my volunteers wear the shirt understanding that Parachuting Penguins made this happen!

Walmart Supplier

Thanks for the late night response!

Walmart Supplier

Commenting on our email exchanges at 1am to insure that a print project would be ready on time the next morning. This was the first time that we had worked with this client.

Just picked it up- your staff has been a tremendous help. Your services will be highly recommended.

Same supplier as above the following morning.

Hi Dave,

I think your team and especially Nick are fantastic.  I appreciate your honesty.  Wayne Gretzky once said, you miss 100% of the shots you don't take.

Walmart/Sam's Club Supplier


Dave,

Thanks for an excellent job.  I already recommended your service to one of my colleagues. 

Walmart Supplier


The buyer needs the package delivered to the Walmart Home Office by 8am on Friday morning. Thank you very much -- the Penguins are great -- you are awesome to work with.

Thanks again!

Walmart Supplier


My special thanks to everyone at Parachuting Penguins for all of your hard work on my behalf and [our team] for the Walmart presentation boards.....they looked great!

Walmart Supplier


Hi Dave,

Thanks for your email. We too value our partnership with Parachuting Penguins and I want to assure you that was never in jeopardy. Every single member of your team has always done an outstanding job. I was simply frustrated that we had this same ongoing problem for a number of months and didn't seem to be moving toward a resolution. I appreciate your efforts on our behalf in getting it all squared away. It's good to know it's all been taken care of. I want to thank both you and Isabel for all that you do!

Walmart Supplier


This was in response to our follow up on an issue that fell through the cracks and was entirely our fault. We had a credit card on file that was incorrect and our system didn't update as it should have when a new one was entered. As soon as it was discovered we did correct the problem and credited the client with a 100% refund on the most recent transaction to compensate for being inconvenienced. We sincerely appreciated our client's understanding.


Isabel, Francisco and Dave,


First, I would like to thank you all so much for researching our dispute and for your resolution to credit BOTH invoices in question.  We are truly blessed to have Parachuting Penguins dedicated to help us with business, the personal care and "over and above" commitment your staff exemplifies on our projects.

Walmart / Sam's Club Supplier


In this instance we accidentally charged the client twice for the same delivery. We obviously refunded the second charge, but we also removed the original delivery charge as well with our apologies.


Great Dave, thanks! I'm not actually coming to Bentonville; my boss will be there. Not sure which building he's going to, or where he's staying, even, but he'll have a car so I'm sure he'll find you. Thanks so much for the personalized service already!

Walmart Supplier


Hi again Isabel,

Again, really appreciate your attention.  FYI we are a design company who design for major companies from around the world. We will be walking a trade show next weekend and will certainly be telling people how helpful your company is- Thank you again.

Walmart Supplier


Hi Dave,

I accidently put 2 packages down for this, but it will only be 1. I do not have the tracking number of the package as of right now but I will email it to you as soon as I get it!! Thanks so much!!!! This is the greatest service ever!!

Walmart Supplier


Thanks Dave - I can always count on you! By the way, I'm in China, so it is afternoon here - what's your excuse - insomnia?

Walmart / Sam's Club Supplier


She was referring to the fact that we were exchanging emails well after 11pm CST as we frequently do with our clients who have offices in China as well as around the world.


Thank you so much for your help!!!As always, the extra effort is much appreciated. I know I have told a number of people both at WM and suppliers of all you have done for me.

Walmart / Sam's Club Supplier



Isabel,

I just wanted to thank you for your efforts last Thursday.  Your patience was very much appreciated.  Everything was in great condition and the meeting with Sam's Club went well. Please know how much I appreciate what you did.

Walmart Supplier


You and Dave are amazing with your CS!!!!! I truly feel like you are looking out for me down there. I appreciate it!

Walmart / Sam's Club Supplier


Hi David,

It was great speaking with you the other day. I was impressed with your service and like to introduce you to other suppliers.

Walmart Supplier


Hi Dave:

I wanted to thank both you and your team for the tremendous customer service you provided during my stay this week. As always, you just go above and beyond the normal expectations. I know I can always count on your team! Your support means a lot to me.

Walmart / Sam's Club Supplier


Hi Dave,
In the future, we will use the online notification as we are doing w the presentations...so much easier!! Thanks for your e mail.

Walmart / Sam's Club Supplier


Hey Dave,

Thanks for sending this personal note. I've never been more impressed with the level of customer service you guys provide. It's so refreshing to see that. I'm so used to companies being impersonal like ... that I really do see the value in what you do. Thank you for being so gracious!! Blessings to you and your business!

Walmart Supplier




Dear Ralph:  Last week, David Routon of Parachuting Penguins in Bentonville called us and wanted to inquire as to the need of an air conditioner.  The answer from us was a resounding YES!  Our organization is a long term shelter for women (usually with children) whom are in a crisis time of their life. This particular home has used small window units, which knocks the heat down, but does not really cool off the house.  Needless to say your company's gift, the kindness of leaving it to Dave to share with us, has made a big difference in the house already this first day.  We are grateful for leaving it to us, for your generosity, as it was a needed item of use.  Bless you and thank you.


Executive Director Non-Profit Organization



Dear Paula,
I have always had a good experience with PP, but I wanted take a minute and tell you what a great job Corinne has done on this project.  She was extremely professional and timely both over the phone and through emails.  Especially given the shortened time-frame that I placed on her for completion.  Corinne exemplifies PP's full service, professional motto and she has definitely earned our business this week and for all future needs. Have a great day.


Walmart Supplier



Thank you Dave!!!  Get some rest yourself.


Walmart Supplier



Hi Penguins!

You wouldn't have an office in the Minneapolis MN area would you?  We love your service for Wal-Mart, and need to find the same type service for Target.


Walmart Supplier





Thanks David.  Yes, everything was wonderful from beginning to end.  I will definitely use you again when I am in the Bentonville area.


Walmart Supplier



Outstanding Job! Thanks Isabel, I appreciate you and please extend my appreciation to your team.


Walmart Supplier



Dave ,

Thank you to you and your team for the huge effort and getting all of our product to the correct places/people. Thanks you again.


Sam's Club Supplier



Dave...YOU are a WINNER !!! Thanks so much.....we will return !!!


Sam's Club Supplier



Francisco

Thank you for your extra effort in tracking down the delivery truck.  We apologize that the sender did not mark the air bill appropriately.  Your company always goes "above and beyond" when it comes to customer service, and we greatly appreciate it.


Walmart Supplier



Thanks, Dave.  We did have a good event.  Not quite sure on a dollar amount yet, because I haven't heard.  Thanks again for helping us out!!  Look forward to working with you all again in the future. Have a great rest of the week.


Director of Non-Profit Event



Hi Dave,

Thanks again for your help and for the speedy service.


Hotel GM




Dave, I just wanted to thank you again for sponsoring the 3rd Annual Emergency Preparedness Fair.  It was a big success and we are thrilled with the turn out.  We had approx 4000 people in attendance, and handed out 1000 72 hour kits.  We collected 247 units of blood through our blood drive with the Red Cross.  The feedback from the public was very supportive.  We hope that people have a raised awareness of preparedness and our communities will be ready if a disaster occurs.

 

Thank you for the excellent work that your staff did on our printing.  Thank you as well for the restaurant gift certificates that you donated to our committee.  We handed some out to our committee and used some to take key volunteers out.  They were all surprised and thrilled with your generosity.  Thank you for your continued support with the fair. 


Local Non-Profit Organization







Dave- This is so wonderful.  I think it's [our new website] actually better than the national website!  Thank you so much for your work on this- I can't wait for the rest of the board to see it! Thank you, thank you, thank you for all of your time on this.  A site as professional as this will be so helpful with spreading the word.  


President of board of directors for Non-Profit 



Thanks so much for your help. Your help was great!! Thanks for throwing some good vibrations toward my Phillies!!!


Walmart Supplier


----unfortunately the Phillies lost the 2009 World Series



Dave-you are very complete. Thanks so much for your assistance.


Walmart Supplier



Hi Dave,

I wanted to thank you again for your efficiency and dedication to our project.  Juan arrived at 5:45 AM California time to upload the files, and I was at your office at 9AM.  Even though at that time, both your website or my email did not receive the file, we left to go to the meeting and 20 minutes later your office received the file, printed the 5 pages, and delivered them to our meeting room at Sam's Club.  Francisco and the other gentleman were so kind and professional that it really made us feel good about our selection of whom to use for our printing needs. Thanks so much....GREAT WORK !!!!


Sam's Club Supplier



Hi Dave,

Thank you for always trying to make things better and more convenient for us.  Your efforts are greatly appreciated!


Walmart & Sam's Club Supplier



Dear Isabel,

 Just a short note to thank you for your help and professional follow up! You are a delight to work with and I appreciate your "can do" attitude! Thanks again for all your support!


Sam's Club Supplier


Dave,
JBU Sife is extremely thankful for the signs donated by Parachuting Penguins. They look really great and they will be used at many events for years to come. We are very blessed to have you be a part of our program. We appreciate everything you have done and we look forward to working with you again in the future.

Thanks again,
John Brown University
SIFE

Hello Francisco,

You guys are the best! Thank you very much. Note to Isabel:  Thank you for your wonderful follow-up!

Walmart Supplier


Thanks, you guys are the best!  Great service!!

Walmart Supplier


Hello Dave,

You, your wife and your employees are the best! Continued success to you all at the Parachuting Penguins!

Walmart Supplier


Good morning,

The service was excellent. I will definitely utilize your company again. Thank you,

Walmart / Sam's Club Supplier


Thanks! Definitely will use your company again.

Walmart Supplier


Isabel,

Thanks for your quick turnaround.  You guys continue to impress me!!

Sam's Club Supplier


Hello Penguins Team!!
On behalf of our team, THANK YOU for all of your work in making our event print projects perfect and for your assistance in delivering our projects to our offices and meeting locations.  This was a huge help to our team :)


Walmart / Sam's Club Supplier



Thank you Isabel.

Tom & I appreciate your diligence on this delivery & the change of recipient. You are definitely living up to your reputation for providing superior service...!! 


THANK YOU DAVE...!!  Isabel was great...!!!


Walmart Supplier

Hi Dave: 

I have another packaging delivering to your facility tomorrow for my buyer at Sam's Club. Thanks for your excellent service!


Sam's Club Supplier


Hi Dave and Francisco, 

I must say I am completely impressed. No wonder you guys are the preferred shipping partner for our dept. Thank you so very much, Dave, for your wonderful advice. This is (obviously) is my first time to use a third part forwarder, and I could use all the help I can get. Please inspect, remove packaging, whatever you need to do to do your job best. Thank you so much for all of your help. I sincerely mean it.


Sam's Club Supplier


Hi Dave, 

Everything went perfectly. Thank you and your staff SO much for making me feel comfortable with the process. I really appreciate working with "real" people if you know what I mean.


Sam's Club Supplier


You guys are doing a great job. We tell our suppliers to ship through you, we know we will have it in a timely manner. Thank you for all you do for us.


Sam's Club Assistant Buyer


Thank you so much Dave! Thanks again. You guys are life savers!


Walmart Supplier


Hello Dave,

Thanks for the e-mail. We truly enjoy working with Francisco!


Sam's Club Sr. Buyer


Once again, we are truly pleased with the product and service we received from Parachuting Penguins.
Paula contacted us regarding the quality of the image we originally sent. Tim, from our office, worked with her to get the proper resolution for the project. The banner turned out great. Walmart associates from all over the world jumped at the opportunity to have their photo taken in front of it at the recent Shareholders Fun Fair. We appreciate the service and the quick turn-around from your team.


Walmart Supplier


I just wanted to take a moment and say "THANK YOU" for all the hard work you all put into our projects. The quality of your customer service and work really shows. Thanks again!

Dental Office


Dave

I had a great experience working with your team. Everyone was very helpful. Even after several changes to my order everyone was still very helpful and no one was frustrated with us. The items looked great.

 

Walmart Corporate Training

Francisco,

Thank you so much!! You guys are awesome!!

Walmart Supplier

Thanks so much!! As usual, another great job by you guys!!

Walmart / Sam's Club Supplier

Dave,

You guys are the best and I have no suggestions as to how you improve your service. I can always count on you when I am in Bentonville.

Walmart Supplier

Dave,

Thanks again for everything! Also, thanks for letting me know about your other services. That may come in handy one day for our meetings. By the way, my colleague and I were in Bentonville, and saw Parachuting Penguins on the map that we received. We weren't sure what you were, but talked about it the entire trip! When our buyer mentioned you as a delivery service, we were sure to use you instead of someone else!

Walmart Supplier

Thank you Dave. It was a pleasure to work with you and your group! As far as the donations, we are so happy to be able to help out, and thanks for knowing the best-deserving charities for us. Again, I look forward to working with you again, and will keep you updated.

Walmart Supplier

Hi Dave: 

I like the way you run your business!  Very impressive customer service.

Walmart Supplier

Hi Dave,

You and your team won me over. Just when you think customer service is a thing of the past, along come the Penguins. I wish more service companies realized that the best differentiation is superior customer service. Everything looked great and was ready EARLY - and your team (specifically Francisco) was friendly and extremely detail oriented. Again, thank you very much!


Walmart / Sam's Club Supplier

I just wanted to say thank you for getting this done in such an efficient and professional manner.  Plus, you didn't rip our eyeballs out on the price!

Walmart Supplier

Hi Dave! 

How are you? I have been VERY pleased with my interactions with Parachuting Penguins!

Walmart Supplier

Just to say that my first experience with your co produced excellent results.

Sam's Club Supplier

Hi Francisco

Another great job!  It's a pleasure doing business with you!

Walmart Supplier

Everything turned out fine.  Thank you for getting it done with basically no notice! We will be using you guys again!

Walmart Supplier

Thank you for all that you do. You and your team are AWESOME!


Restaurant Manager


To Our Friends at Parachuting Penguins,

This letter is just to let you all know how much my staff and I appreciate everything you guys do. The restaurant and airport maps provided to us are vital for my Front Desk staff. The maps not only help my staff in directing our guests to area businesses and Razorback games, they also keep my staff up to date with the most current openings, hours, etc. of area businesses. My staff also utilizes the websites your business has and says the sites are a tremendous help. This is not to mention the exemplary customer service and care you all provide. I can recall one particular instance in which a guest of ours needed an overhead projector that would be used for an important meeting the next day. We called Parachuting Penguins and not only did you all provide our guest with the projector, but a staff member of yours delivered it to our hotel the next morning. He mentioned to us later how much he appreciated what you did for him. So again, everyone here is very grateful for everything Parachuting Penguins does and look forward to a wonderful working relationship in the future.


Hotel Assistant General Manager


Hi Dave,

We are very pleased with what your company has done for usEveryone has been very professional and accommodating, I can see why Wal-Mart recommended you. We look forward to working with you again in the future


Best regards,

Walmart Supplier


David,

I wanted to send a special thanks to you and your team who all did an outstanding job at fulfilling our order and exceeding our expectations. I do not have Francisco's email but as our first point of contact he was wonderful! We had a very short time crunch and this project was very important to the overall success of our event. We have been using Parachuting Penguins for all of our events in Bentonville. We continue to be impressed with the reliability of the "Penguins". Thanks again for everything!


Walmart Supplier


Dave - your service has been outstanding! Ray has always spoken very highly of your business and now I know why. I will be using you for future requests as well. Thanks!


Walmart / Sam's Club Supplier


The service was great! Thanks for the follow up email.


Walmart Supplier


FRANCISCO, YOUR SERVICE IS THE BEST. THANK YOU


Walmart Supplier


Hi Dave,


I'm absolutely impressed with your business. From your advertising/marketing to your customer service. Paula in the front was very helpful, and Francisco, in particular, is excellent. Although I didn't spend any money with you today, I know where to go when I need to get something done. You'll get my business in the future.


Walmart Supplier


Hi David,
Your team has excellent, friendly, and prompt service and we are happy to have your company as a resource.


Walmart Supplier


Dave,

Thanks for the follow up. You guys are great and I love the convenience of your service.

It makes my job to my client that much easier. However for a second time round I was charged for color copies rather than black and white. The only thing I can think of is that there is some sort of glitch in your website ordering form because its happened the both times I went that route. Francisco took care of it very quickly so all's well that ends well.


[Unfortunately we don't get it right every time. When we don't, we do everything possible to correct the situation with our sincerest apologies]


Walmart Supplier


Dave,

Francisco was wonderful and took great care of me. He also did a great job of filling me in on other services you provide. I will definitely use your team again the next time I need help in Bentonville! Thanks!


Walmart Supplier


Dave,
Thanks for the note. Yes everything was great as usual. Corrine helped me this time. I am sure I'll be in again next time I am in town. Have a great holiday.
Just a thought while I was in the store, I was going to write you a thank you letter on letter head, you could use one of the walls in the store to post them on.
I would imagine your list of customers is impressive and you could create a "wall of thanks". When folks come in they can read and see all of the different companies you do work for.


[We appreciate the sentiment of a "Wall of thanks", but we specifically don't list our clients because of our strict adherence to confidentiality. It's important to us that our clients can feel confident that their critical identities and presentations are not discussed in any fashion outside the parameters of our offices]


Walmart Supplier

Everything was great Dave as usual. You guys do a wonderful job.


Sam's Club Supplier


Dave,
Thanks for your kind email. I really appreciate the enthusiasm and attention to detail I receive at Parachuting Penguins. It's nice to have reliable office support on the road. I will see you again on my frequent trips to
Bville from NYC. All the best to you and Paula.


Walmart Supplier


Hey Francisco - 

I got my delivery last night and I can't thank you enough. Everything was perfect. You and your ability to provide the greatest customer service exemplifies what Parachuting Penguins is all about. Have a great day!


Walmart Supplier


I have used Parachuting Penguins' services for two years with their CAN DO attitude this is how great businesses are built. Thank You!


Sam's Club Supplier


You certainly did take good care of our product. I received notice when the product wasn't delivered on time due to our company shipping it a day later. I also receive notice when the product was received and delivered to Sam's Home Office I appreciate your business ethnics.

Thanks.


Walmart Supplier


Dave,

The power point was ready when I arrived and it looked great. Thank you so much for your help and I look forward to using Parachuting Penguins in the future.


Walmart Supplier


Hi Dave -Good to hear from you and I appreciate the nice note. I truly value your companies service and you and your staff are always on top of it. I am traveling like crazy and can give such short notice but Francisco takes care of it immediately. That's true business to me! I know you all work your tails off for us. I have had other companies approach us to do business with them and I say we are all set as very pleased with your service.


Sam's Club Supplier


Dave,

Your team is very professional and detailed. I appreciate the extra mile Francisco and your team will go to insure they follow through with all deliveries.


Walmart Supplier



Dave,

Thanks for the email. The only feedback I have was the young lady who was trying to bill my AMX seemed bewildered as to how to do this, which is a very minor thing, other than that you guys do great work.


Walmart Supplier


[There is a saying we have here: "Good news is great to hear, but bad news is what you have to hear". We follow up with our clients because we want to know what we can improve upon even when the majority of the transaction was accomplished to our client's complete satisfaction. This issue has been remedied]


Francisco,
I can't thank you enough for all of your assistance when I was in town this week. You took stress out of my day by handling the copies, images on foam board and your incredible attention to detail with the Fed Ex situation. It goes without saying that you have earned my business and I look forward to continuing our partnership in the future. Thank you again for everything.


Walmart Supplier


Thanks for your note. You were referred to us by our hotel. Then I spoke to Francisco , who has been very cooperative and professional. Looking forward in doing many more presentations with your company's assistance.


Walmart Supplier


David,

Everything was great as always. Thanks


Walmart Supplier

Dave, Thanks for being available to us for our printing needs for this meeting.  You and your staff are very professional and eager to please and it is nice to know you are available for our "last minute rush" projects. 

Walmart Corporate

Hi

Your team is doing great with an exceptional service. Thanks

Walmart Supplier

THANK YOU!

Walmart Supplier

Dave,

Great job on the packing. They arrived Friday and I was down in our warehouse today to get them shipped for another presentation. Thanks, I know you will see more business with us.

Walmart Supplier

Thanks for everything, your team took good care of us.

Walmart Supplier


Thanks for your note Dave. Yes, we've used Penguins for some small projects with excellent results. I've always got your team in mind when our corporate group gets bogged down.


Walmart / Sam's Club Supplier


You did great as always! U have a great service.


Walmart Supplier


The service is great


Sam's Club Supplier




Hi Dave - Thanks for all your help and follow up.


Walmart Supplier


David,

I was very much satisfied with the result of the hard bound book.  Thank you for the great customer service.  I will definitely spread the word of Parachuting Penguins.


Retail Client


Hi Dave,
Everything turned out great. Thanks for all of your work.


Walmart / Sam's Club Supplier


Very pleased w/service. Will use you again when next in b'ville.


Walmart / Sam's Club Supplier (International)


Dave, your organization and your people (including you) are so awesome.

I was not worried at all that we'd be able to get this figured out.

However, I was even impressed with the speed that it happened!Thanks again for the above the top service.


Hotel Sales


Thanks for taking good care of us.  We do appreciate it!!


Walmart / Sam's Club Supplier



Thank you Dave; we are pleased with the results, and look forward to doing business with you in the future. Thanks again!


Walmart Supplier


Dave & Francisco,

 

I just want to say thank you for the great job you did on the magnets for the Bella VIsta Animal Shelter

They look great and we really appreciate the discount and very affordable price.  We plan to use them primarily as a thank you for donations. Francisco was very helpful, prompt and friendly.

 

Thank you from Loki, Spanky, Knotch, Myrna, Ducky, Sunny, Juliet, CJ, Zelda, Kolby, Noodles and all the other animals at the shelter.  They all send their best to Edgarrr.


Bella Vista Animal Shelter




Dave -

I just wanted you to know that business cards look incredible! They are so professional and just by the card you get a good image of our organization! Thank you so much for helping us and we really do appreciate you and your staff! I am so glad that I went with your organization for this task. Thank you again, and I am sure we will be seeing you again soon! Have a great day!!!


Local Charity Serving NWA Children


You guys are my first call.


Walmart Supplier


Tell Dave we said thank you very much!!!!!!!!!!!!


Hotel General Manager


Dave,

Thanks for the follow up. Your company clearly understands what great customer service is. Everything was great and our company will be using your service again. thanks


Walmart Supplier


Dave -

 You guys are great. I appreciate the great service and work.


Walmart / Sam's Club Supplier


You are an amazing trip PP. I love and so respect the above and beyond way in which you run your business Dave.


Walmart Supplier


Awesome.  Thanks Paula... if the whole world ran like you guys do - it would be a perfect world indeed....


Walmart Supplier


Dave,

I just wanted you to know how much of a joy it has been working with Jesse on the banner for our 10U softball team.  He has been so cooperative, helpful and just a pleasure to work with during the whole process.  In a customer service driven business, you typically always hear the "bad" and I thought I would send over some "GOOD".  Thank you,


Retail Customer


Dave - You guys are awesome - Thanks


Local Charity Director


Hi Dave,

 Thank you for your follow up. Service has been without a doubt awesome... Francisco has been great. I'm traveling for a tradeshow this week, so have to keep it short, but thanks again for checking in.


Walmart Supplier


Thank you very much-it was a pleasure dealing with your company and we will definitely be back!


Walmart Supplier


Dave-

 Everything is going great! We enjoy having your company pick up our FedEx. The young man that does the pick-up is very nice, professional and helpful. It has been very beneficial for our clients to have two pick up times. 


Administrator of Local Office Building


Thanks for the follow up. Francisco took care of my project and offered EXCELLENT service. Thanks,


Walmart / Sam's Club Supplier


Dave,

I was remiss in mentioning in my earlier email about the young man that took care of us that day.  I am sorry I am terrible with names. He is definitely a people person and has your best interests at heart! He took time to answer questions and explain how your company started. Awesome story by the way! I will pass on your info to the rest of my team. Thanks for all you do!

Wal-Mart Corporate

Hi Dave & Paula,

I just wanted to say a quick thank you for your help last Monday under such short time-notice.  Your team again did a fantastic job running what I like to call our "hurry-up offense".  It was a short trip for us, but I hope next time we can catch up a little bit more.  Great seeing you both and will hopefully be back in B-ville soon!

Wal-Mart / Sam's Club Supplier

Dave

You guys are incredible! You give new meaning to world class service. Everyone at your company is fantastic!

Local restaurant owner

We were introduced to Parachuting Penguin by [a local Supplier].  From my narrow perspective - your firm has managed to accomplish the seemingly impossible task of offering streamlined and efficient operational effectiveness - and at the same time offer personalized "last minute we are willing to drop everything for you" service whenever we needed it - and all at a fair price. While we have not tested your firm with any big jobs ... yet ... I have to say that your firm has met my expectations regarding online operational execution and exceeded my expectations in customer service. I think you can give [national retail copy chain] a run for its money and I want the franchise when you expand into Orange County.  Thank you so much - and I look forward to doing business with you in the future.

Wal-Mart / Sam's Club Supplier

Dave,

Your team did a great job; I wish there were more companies like yours in other markets. It is nice to find a reliable company that can be counted on when time is important.  I've added your phone number to my speed dial and web link for future use. Thanks again.

Wal-Mart / Sam's Club Supplier

Dave - Good to hear from you.  Your crack shot staff takes great care of us. 

Wal-Mart / Sam's Club Supplier

Dave,

Thank you for the help yesterday. As my company grows with Wal-Mart our need for your services will increase.  I look forward to working with you in the future. Again thank you for the quick reaction to my needs.

Wal-Mart / Sam's Club Supplier

I love your site and I love the work you all do! Thank you!!!

Wal-Mart / Sam's Club Supplier

Dave, I just wanted to again thank you for your hospitality earlier this week. The use of your conference room allowed for a productive meeting with our friends from Wal-Mart. We look forward to our continued businesses together.

Wal-Mart / Sam's Club Supplier

Dave, Thanks so much for your email. You were a lifesaver for me. I couldn't believe what an awesome service you have. If I am ever in the area and need your services, I will definitely give you a call

-Stranded airline passenger on her way to Dallas, Tx

David, Good morning. Thank you for the follow-up. The invitations came out wonderfully and actually went out in the mail on Saturday afternoon. I worked with Francisco Hernandez when I was in your office, and he was a pleasure to work with.

-Retail customer

Hi Paula and David, First of all, you have been an absolute life-saver this weekend - you truly know how to run a business that's customer focused - thank you!

Wal-Mart / Sam's Club Supplier

We are so pleased with Parachuting Penguins, a great place we had never heard of before we got caught in a bind with 2 projects that our home printer wouldn't/couldn't handle. Since then, we have recommended 'the Penguins' to our church, every business, and organization we can!

-Retail customer

Jesse: That's really great! Thanks for your help on this, I really appreciate how you guys have responded...in fact, I'm impressed. I look forward to doing more business together as we go forward.

Wal-Mart / Sam's Club Supplier

Thanks for the follow-up, David. The service and quality of work was excellent, as always.

Wal-Mart / Sam's Club Supplier

Hi Francisco-I got the photos you sent of the damaged ficus tree container, and also the tree itself arrived here today. Many thanks to you for your assistance in this situation. We're pretty sure we understand why the container sort of "sprung a leak" at the side seams, and we'll be working on a solution. We'll let you know when we're ready to ship another one, but meanwhile, please know that we really appreciate your conscientious attention to detail.

Wal-Mart / Sam's Club Supplier

Dave-Thanks -you have a great business!

Wal-Mart / Sam's Club Supplier

Thanks everyone. I think I'll use you for my other accounts in the future to send out - your service is awesome.

Wal-Mart / Sam's Club Supplier

Paula, Just wanted to say THANK YOU to you for your great service. Myself and my CEO were in your office last Thursday with a few changes to a W*M presentation ... you printed our changes quickly and even gave me a freebie when I forgot to print one extra slide. It's not the first time we've used your services. But what you did will make sure that it's not the last time either! Many thanks!

Wal-Mart / Sam's Club Supplier

Dave, I just had to take moment out of the stressful day we are having here and thank you for providing NWA with such a great/friendly service. My boss, his boss and his boss (the president of our company) are meeting w/ Eduardo Castro-Wright at noon today. Well, in typical fashion, we needed some of the pages in our presentation fixed - QUICKLY! My boss, John, asked if I could run down to Parachuting Penguins to see if they could help us - just like they always have. Of course, the wonderful folks in your office exceeded our expectations!!! I was able to return our fixed presentation within 30 minutes!!! You guys rock!!!!!!! Thank you for the job you do and for hiring such wonderful associates! You made my day less stressful! Your loyal customer...

Wal-Mart / Sam's Club Supplier

Hi David, The upload process was new but we made it through successfully both here and at our home office in California. As always, Francisco and Paula took great care of us and our project. They are so helpful and calm, especially in the wake of our chaos. Things are going well. Your services are a tremendous help to doing business here with Wal-Mart. Thanks for checking in!

Wal-Mart / Sam's Club Supplier

Dear David, I wanted to let you know what a very nice experience I had recently with your company. At the Budget rental counter, I asked for recommendations on a place where I could do a bit of printing from my computer. She suggested your location. That morning I was a bit frantic, finalizing a presentation for my product to the sustainability team of Wal-Mart. Jesse showed me to a quiet place, a cup of coffee and gave me help in the most professional way. Mine was a small need that morning, but I was treated very well. The experience and end result was far beyond my expectations, which are usually pretty high. Jesse helped me maximize my opportunities for success that day, and for that I am very appreciative. I wish you, Jesse and your company much success. Maybe our paths will cross again someday. I would not hesitate to recommend your company in any way, at any time.

Wal-Mart / Sam's Club Supplier

Hi Dave, Paula, Francisco, and of course, Abe -Well - I don't know how to thank all of you for making our trip to Bentonville such a great success. Francisco couldn't have been more helpful. My first and second flights into Bentonville were canceled, so Francisco graciously offered to drop off our printing at the hotel - It was extraordinarily helpful. He was so helpful when we got to the office - we felt like royalty. All of you make me feel that I have a home away from home in Bentonville.

Wal-Mart / Sam's Club Supplier

Dave-I wanted to take a moment to thank Parachuting Penguins and your restaurant website NWArestaurants.com for donating to our silent auction. With everyone's help we were able to raise $8400.00. Thank you again for all your assistance.

Wal-Mart / Sam's Club Supplier

Thank You Francisco for your continued professional and friendly manner.

Your patience and courteous understanding is greatly appreciated.

Wal-Mart / Sam's Club Supplier

Thanks so much Paula for all your help- you have no idea how much I appreciate you all!!!

Wal-Mart / Sam's Club Supplier

Hello Dave, Your company is amazing and we appreciate your help!

Wal-Mart / Sam's Club Supplier

Thank you as always Francisco for your efforts!!

Wal-Mart / Sam's Club Supplier

Hi Francisco and Paula ~ I'd first like to thank you so very much for all of your last minute assistance these last couple of days. I cannot express enough my deepest gratitude and how much we have come to rely on you and your company. I can honestly say that we would be lost without you. A very, very, sincere thanks.

Wal-Mart / Sam's Club Supplier

Dave - Your team was extremely helpful - you run a terrific operation. Very pleased with the finished product. From a branding perspective, Parachuting Penguins is one of the best company names/logos I have seen in quite some time. I would strongly recommend your business to anyone traveling to Bentonville and in need of printing services.

Wal-Mart / Sam's Club Supplier

You would make a ton of money selling customer service training.

Wal-Mart / Sam's Club Supplier

Hi Dave,

Many thanks to you and your wife for your timely assistance albeit it being at 10:00pm last evening. Both Gregg and I were very impressed with your commitment to your customers. We certainly experienced it first hand for which we appreciate. We look forward to working with you and your team in the future.

Wal-Mart / Sam's Club Supplier

David, It's a pleasure giving you guys a recommendation...we love working with you!

Wal-Mart / Sam's Club Supplier

Hi David, Thanks for following up, I really appreciate it. Everything went great yesterday! You guys always manage to pull off the impossible for us, and always at the last minute.

Thank you!!!

Wal-Mart / Sam's Club Supplier

I think you guys are great. I did not realize it was an actual owner that was helping me at 7 PM at night--tell Paula we REALLY appreciate it. The meeting went well and the materials were perfect!

Wal-Mart / Sam's Club Supplier

Hi Dave! Your team did a FANTASTIC job helping me this week! I told the gentleman who helped me ( Jesse ?) that the difference between you and the other guys is that you think they are there to help you, and they really aren't and Parachuting Penguins really IS there to help. You had everything ready on time and your team went out of their way to help me. Thanks for your help.

Wal-Mart / Sam's Club Supplier

Mr. Routon, I wanted to take a minute and compliment your team on the fantastic response time and customer service. Their attention to detail and responsiveness are phenomenal. When dealing with Wal-Mart it is business critical to service the customer at all costs - which can lead to very tight turnarounds - your team is among the best at making things work. Again - I greatly appreciate the quality of their work product and the speed in which it is delivered.

Wal-Mart / Sam's Club Supplier

Dave, Thanks so much for the maps you provided which showed all of our Wal-Mart, Sam's Club and Neighborhood Market locations here in Northwest Arkansas. We used them for our 14th Annual Analyst and Investor meeting held in Rogers and they were a great help for our visitors that wanted to know where the stores were located. Shopping and restaurant locations were also on the maps which was an added bonus for our guests from out of town. Also, thanks for being available to us for our printing needs for this meeting. You and your staff are very professional and eager to please and it is nice to know you are available for our "last minute rush" projects.

-Wal-Mart Corporate

You guys continue to have the absolute **BEST** customer service. I'll be back in Bentonville early next month and will likely have an excuse to stop by. Thank you for reminding us all what real service really is all about.

Wal-Mart / Sam's Club Supplier

Dave, Over my 25+ years in business, of all companies with whom I have dealt, Parachuting Penguins sets the bar for excellence in Customer Service. You are truly that "Parachute" that we hope we don't need but know will always 'open' when needed. Kind thanks for all you do. You guys are the greatest!

Wal-Mart / Sam's Club Supplier

Dave, Thank you for the follow up note. Your company did a great job and I truly appreciate the professional service and personal follow up.

Wal-Mart / Sam's Club Supplier

Dave, We really appreciate the efficiency and convenience of your operation. Thank you for the follow up.

Wal-Mart / Sam's Club Supplier

Hi David! Your team is absolutely the best! Francisco made sure every request we had was fulfilled in a timely manner. His and his teams follow through was exceptional.

Wal-Mart / Sam's Club Supplier

We are so grateful to you and your staff for all your team's efforts in these last few weeks and for our continued relationship/partnership. We also feel that Parachuting Penguins is first class! I am copying all of our team so they have your contact information and know of your heartfelt "thank you". To you and your staff, thank you and have a great week.

Wal-Mart / Sam's Club Supplier

Hi David, Great hearing from you also. Everything is ok here, just the life of a peddler. I send everybody I can over to you guys as you are the best, absolutely no doubt! Please give Paula my best regards.

Wal-Mart / Sam's Club Supplier

Hi Dave - Sorry for the delay, been offline for a few days -Can't thank you enough for the help on Wed. night - the quality, turnaround and service was simply outstanding - I've already passed out several of your business cards to my colleagues. I look forward to doing business again next time I'm in the area.

Wal-Mart / Sam's Club Supplier

Your team did a great job in a short time. I look forward to working with them again in the future. Thank You.

Wal-Mart / Sam's Club Supplier

The Penguins Rock!!! This morning on the way to work at 7:45, I stopped by to check on my order, just to make sure that you had all of the correct info. Guess what, the project was complete and absolutely perfect. Let's hope the presentation goes as well.

Wal-Mart / Sam's Club Supplier

You guys are an easy referral; happy to do it early and often. Thanks for all your support in our business!!

Wal-Mart / Sam's Club Supplier

You guys did a great job and my Wal-Mart meeting was very successful. Thanks for the help and I will contact you the next time I am in town.

Wal-Mart / Sam's Club Supplier

Thanks again for all of your teams' help this week/weekend. As usual, you guys rocked and made our lives a LOT easier!

Wal-Mart / Sam's Club Supplier

You guys were rock stars and I'll definitely keep your company in mind.

-Wal-Mart corporate

Thanks for your help with our presentations. You did an excellent job in a short amount of time and I really do appreciate it. I look forward to working with you again.

Wal-Mart / Sam's Club Supplier

Amazing service and great value!

Wal-Mart / Sam's Club Supplier

All I can do is rave about your group and Hannah has been a gem.

Wal-Mart / Sam's Club Supplier

Hi Dave, Thanks for the email. Everything went really well. We had several inquiries on where we had our prints done so I was able to pass on your company's name. It made we realize that we should probably keep some of your cards with us when we are out marketing our shows.

Wal-Mart / Sam's Club Supplier

Dave, We've done several projects with your company and have been extremely pleased with both the service and the products that you have produced.

Wal-Mart / Sam's Club Supplier

Hi Dave-Things are going well hopefully we will get some more skus into Wal-Mart this year. You guys are the best we always love going to you because we never have to worry about quality and you guys have the best customer service since the first time we used you. I appreciate the email and we will probably be using you again in the next couple of weeks.

Wal-Mart / Sam's Club Supplier

Dave, Thank you for always looking at angles our business can thrive in Bentonville. You are a great partner.

Wal-Mart / Sam's Club Supplier

The following comment came after we had a machine go down while our client's job was printing. Our thanks go to our client for being so understanding.

Dave, I really appreciate you reaching out. I always come to you guys because of your professionalism and speed. No worries, I will come back. Sometimes X#@$ happens and I understand. Just one of those days. The presentation went great - actually better than great. Again, thanks for note. It's really a good testimony to you and your team that they even told you about it. Shows they care about you and the customer. That kind of stuff is hard to find.

Wal-Mart / Sam's Club Supplier

Wow! You guys are the best--Have a great night. I will certainly sleep better.

Wal-Mart / Sam's Club Supplier

Hi Dave-I am EXTREMELY happy with your service. As a matter of fact, I am uploading an order for more business cards to be shipped to California and will start getting quotes from you guys for postcards and other printing items.

Wal-Mart / Sam's Club Supplier

Dave, Francisco did a great job on a short timeline! Thanks very much.

Wal-Mart / Sam's Club Supplier

Dave, PP did an awesome job. Just as an FYI...every category had to do this project. These pictures were awesome compared to the others. Also, from a cost perspective, you beat the competition hands down. Others were paying $70 per board. I let everyone know about PP and where you were located. Hopefully, a little business will come your way. Have a great day!

Wal-Mart / Sam's Club Supplier

Dave, Thank you for your follow-up on our recent printer order. We were very pleased with the quick turnaround service and the banner looked great. The staff was helpful and prompt answering my emails prior to the order. Kudos to you and your great team. Thank you so much.

Wal-Mart / Sam's Club Supplier

Everything went great! Thank again for your help! I appreciate it!!

Wal-Mart / Sam's Club Supplier

Dave, You guys are great. Everyone is always very professional and courteous. And you're very quick at getting jobs done. Your service is so, great I couldn't go anywhere else. You can't find businesses that have great customer service like you guys and that's more important to me than anything. I like to feel like I'm taken care of!

-Retail client

Hi Dave, Everything was great, thanks for the follow up.

Wal-Mart / Sam's Club Supplier


David, I have been very satisfied with the service I've received so far. I've found everyone to be detail-oriented and professional. I have also been pleased with the prices. We are a small organization of eight (8) employees and it is sometimes difficult to get printing jobs approved due to the lack of cost effectiveness, but your company has made it possible for us to affordably have projects professionally printed which makes us look much more professional too!

-Retail client

Hi Francisco, Thank you SO much for taking care of this. You guys always go above and beyond - we only wish we had a Parachuting Penguins everywhere we do business! Thanks again and hope you had a wonderful holiday!

Wal-Mart / Sam's Club Supplier

Thanks Dave for your e-mail, I appreciate the follow up and professionalism, Paula was an absolute gem to work with and I am grateful for all her assistance.

Wal-Mart / Sam's Club Supplier

Dave, I cannot tell you how much pressure you have taken off of me!!!!!!! Please tell your team THANKS for all of the hard work you are doing. I have reviewed the proofs and I am delighted with the outcome! Please get me update on any issues. I can be reached on my cell for anything you may need! Thanks again Dave!

Wal-Mart / Sam's Club Supplier

Dave, Your team always does a great job with every presentation!

Wal-Mart / Sam's Club Supplier

Thanks Dave - your Team always does such a good job and takes very good care of us....thanks for being a partner, and please let me know if there is anything we can do for you!

Wal-Mart / Sam's Club Supplier

Everything was great!

Wal-Mart / Sam's Club Supplier

As always, your team exceeded expectations. Your organization is truly "Best of Class".

Wal-Mart / Sam's Club Supplier

Everything was great. Thank you!

Wal-Mart / Sam's Club Supplier

Hi Dave, It is great to have a dependable and qualified extension in Bentonville! Thanks for all your efforts!

Wal-Mart / Sam's Club Supplier

David, Everything was perfect as always I truly appreciate your attention to detail-my details!! Thanks so much.

Wal-Mart / Sam's Club Supplier

Dave - I always enjoy doing business with Parachuting Penguins. The service is amazing! Hannah was attentive and helpful. She was extremely courteous when I came to your office. Does not even compare with your competition! Your company is the only one I would trust with such important work. I can't thank you enough! Thank you so much for your service - top quality!

Wal-Mart / Sam's Club Supplier

Thanks for checking in Dave. We are so pleased with the work that we have received from your group and their professional manner. I have referred you all to colleagues of mine due to the great level of service. Thanks again!

Wal-Mart / Sam's Club Supplier

Thanks for checking David, PP is taking great care of us as always. Thank you.

Wal-Mart / Sam's Club Supplier

Dave, Your team did a great job handling my project on such short notice. When we have additional projects, we will be sure to use Parachuting Penguins.

Wal-Mart / Sam's Club Supplier

Thanks Dave- I can't tell you how much we appreciate you and your team. Everyone is a delight to work with and the quality of their work is top notch. We are all so grateful for your generous support and donation. Now...onto the next project! Thanks again.

-Retail client

Francisco, I want to express my gratitude for your prompt service of converting our logo into a "vector file". I appreciate the timeliness and "follow through" that is always a part of Parachuting Penguins. Your customer service is awesome!!! Thank you! Thank you! Thank you!

-Retail client

Dave ~ I can honestly say that in all of the years we have been doing business together, this was a completely isolated incidence where a deadline was not met. You and your staff continue to exceed our expectations and take exceptional care of us. I appreciate your follow-up and look forward to a continued successful and mutually rewarding working relationship.

Wal-Mart / Sam's Club Supplier

Francisco & Dave -I want to think you for the wonderful job you did on my tickets. Not only did you turn them quickly but they looked wonderful.

Wal-Mart / Sam's Club Supplier

Francisco, thanks for your help. I wish you guys had locations near all of the major retailer's corporate offices!

Wal-Mart / Sam's Club Supplier